Privacy Policy

This privacy policy describes how Zenith Audio Solutions collects, uses, and shares your personal information when you visit or make a purchase from our online platform and use our services.

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("personal information"). This includes:

Information you provide to us: When you make a purchase, register an account, subscribe to newsletters, fill out forms, or contact us, you may provide information such as your name, shipping address, billing address, payment information (credit card numbers or other payment details), email address, phone number, and product preferences.

Information collected automatically: When you access our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as "Device Information".

Information from third parties: We may receive information about you from third parties, such as service providers, business partners, or publicly available sources.

How We Use Your Information

We use the personal information we collect for various purposes, including:

Providing and managing our services: To process your orders, manage your account, provide customer support, handle warranties, and fulfill our contractual obligations to you.

Improving our site and services: To understand how you use our site, analyze trends, personalize your experience, and develop new products, services, features, and functionality.

Communication: To communicate with you about your orders, respond to your inquiries, send you service updates, and provide information about promotions, products, or services that may be of interest to you, in accordance with your communication preferences.

Marketing and advertising: To send you marketing communications, display targeted advertisements, and measure the effectiveness of our marketing campaigns. You can opt-out of marketing communications at any time.

Legal compliance and security: To comply with applicable laws, regulations, and legal processes, enforce our terms and conditions, and protect the rights, property, and safety of Zenith Audio Solutions, our users, and others.

Fraud prevention: To detect, prevent, and address fraudulent or illegal activity.

Legal Basis for Processing (GDPR)

Our legal bases for collecting and using the personal information described in this privacy policy depend on the type of information and the specific context in which we collect it. We may process your personal information because:

We need to perform a contract with you (e.g., processing your order).

You have given us permission to do so (e.g., signing up for marketing emails).

The processing is in our legitimate interests (e.g., improving our services, preventing fraud) and not overridden by your data protection interests or fundamental rights and freedoms.

We need to comply with a legal obligation.

Sharing Your Personal Information

We may share your personal information with third parties to help us use your personal information, as described above. For example, we use service providers to power our online store, process payments, fulfill orders, provide shipping services, and analyze site usage. We may also share your information with marketing partners, advertising networks, and social media platforms, subject to your preferences and applicable law.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal information, to the United Arab Emirates and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information, such as relying on standard contractual clauses where applicable.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We may require verification of your identity before processing your request.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need to process your personal information, we will delete or anonymize it in accordance with applicable law.

Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Children's Privacy

Our services are not intended for individuals under the age of [Insert Minimum Age Based on Applicable Law, e.g., 16 or 18]. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by physical mail at:

Zenith Audio Solutions
Opal Tower,
Al Asayel Street,
Suite 1201, 12th Floor,
Dubai, Dubai, 18235,
UAE